The Mennonite New Life Centre of Toronto (MNLCT) is a diverse community-based agency that helps newcomers live, work, learn and play in Canada. The Centre helps newcomers integrate into Canadian life through a variety of holistic programs and services.
Position MNLCT to provide innovative wrap-around services that deliver comprehensive and impactful social and economic integration outcomes for newcomers.
MNLCT has developed an organization-wide framework of client-centered data that speaks to service delivery performance and newcomers’ success in their integration journeys. The organization has also increased stakeholder engagement through the strategic use of impact data in a range of communications. When COVID-19 hit, MNLCT pivoted to remote service delivery to provide seamless support to their clients. MNLCT also launched a new mobile app and #AskMNLCT webinars, allowing more newcomers to be served province-wide. As a result of the new measurement framework, MNLCT can clearly articulate the impact of their service innovations.
Shelly D’Mello Former Executive DirectorOur partnership with LIFT and its very qualified team has meant an opportunity for the leadership and staff at MNLCT to put on our strategic and operational thinking-caps on a regular basis. Our work together means that we can focus our learning and development to better address the needs of our clients and participants and to create innovative and timely responses to opportunities in our sector.”