Vernon and District Immigrant and Community Services Society

Location: Vernon, BC

Vernon and District Immigrant and Community Services Society (VDICSS) has been connecting immigrants to the local community since 1989. VDICSS supports newcomers to Canada in becoming thriving, contributing members of the community. VDICSS is a catalyst for positive change driven by their six values: Equity, Empowerment, Progress, Inclusivity, Diversity and Collaboration.

The Opportunity

Strategically enhancing VDICSS’ capacity to provide seamless, holistic, and personalized supports that fill service gaps in the region and empower newcomers to Canada.

The Impact

VDICSS has achieved greater strategic focus, confidence, and alignment, through the LIFT initiative. With LIFT support, VDICSS developed methods to capture and utilize previously untapped data, embedding data-driven decision-making across all levels of operation. This transformation has led to a deeper understanding of newcomer needs, resulting in program enhancements and identifying strategic partnerships to provide more comprehensive support to newcomers. VDICSS also identified opportunities for revenue diversification to expand the reach and accessibility of its services. New initiatives include targeted employment programs for newcomer women and the 2SLGBTQIA+ community, as well as inclusive hiring supports for employers to foster diverse workplaces.

These efforts have not only collectively strengthened VDICSS's capacity and adaptability, but have paved the way for creating a more inclusive community where newcomers and their families can thrive.

LIFT has helped us to think outside the box and see the big picture rather than just going along the same track we've always been on. We can now measure our impact and are building leadership strengths that allow for growth in all departments.

Amelia Sirianni Former Executive Director, Vernon and District Immigrant and Community Services Society