DIVERSEcity Community Resources Society

Location: Surrey, BC

DIVERSEcity Community Resources Society helps newcomers and other diverse communities build the life they want in Canada. DIVERSEcity’s multilingual programs and services in settlement, language, employment, community engagement, mental health and violence prevention provide newcomers with information, skills and connections for their journey toward success, wellbeing and belonging. DIVERSEcity’s mission is to inspire belonging in a strong integrated community by empowering newcomers to Canada.

The Opportunity

Strategically optimize DIVERSEcity's employment strategy to address service gaps, drive growth, achieve scale, and distinguish its role within the sector.

The Impact

DIVERSEcity's partnership with LIFT has led to a more strategic, integrated, and data-informed approach to its employment services. The organization is piloting a new social enterprise that will leverage technology to expand service reach and accessibility, and ultimately bring all employment services online, allowing for substantial scaling across Canada. DIVERSEcity has also implemented a more unified approach across its settlement and employment service divisions, including a coordinated employer engagement strategy and restructuring of job developers to better match newcomers' career goals with their skills and with employer needs. Refinement of data collection and analysis capabilities will also position DIVERSEcity to more effectively support newcomers in their employment journey, respond to employer needs, and help demonstrate their role and impact on the community.


Working alongside LIFT, we have been able to analyze our capacity for our Employment department and take appropriate steps to increase it. LIFT’s initiative has been informative, providing new insights into our organization.

Garrison Duke Former COO, DIVERSEcity